工作时间：排班制（长班/短班），周40H

休息休假：上六休一，排班轮休

薪资福利：150~200元/天，商业保险，工作午餐等

上班地点：南京市栖霞区恒发路

优势亮点：外企大平台、有机会长期发展甚至转内编

服务内容：

1.Handle consumers' installation needs, guide consumers to check and prepare installation conditions, and dispatch installation visit orders
受理用户安装服务需求，帮助消费者了解并准备好安装环境，并指派安装工单；
2.Handle repair needs, help consumers try troubleshooting and provide remote technical support or dispatch repair visit orders
负责在线指导用户解决故障现象，提供远程技术支持或安排维修工单；
3.Handle use guidance and maintenance needs, enable better product use experience along the whole product lifecycle.
受理用户使用保养需求，帮助消费者更好地体验产品。

People qualification:

人员要求：

1. Full time college degree or above

统招大专及以上学历；
2. Standard Mandarin, good communication skills, great execution skills
普通话标准，具备良好的沟通及执行能力；
3. Proficient in computer operation, with a typing speed of over 30 words/minute;
电脑操作熟练，打字速度在30字/分钟以上；
4. Patient and meticulous, responsive, with a high sense of customer service
耐心细致，反应灵敏，有较高的客户服务意识；
5. Customer service experience is preferred.
有电话客服经验优先。